Events for Ticket (Issue) (6)

Here are events based on Issue.

Code	Name	Description
TICKET.CREATION-INFORMED.SUCCESS	Ticket - Creation Informed	This event occurs when a ticket is created.
TICKET.CHANGED.ASSIGNED	Ticket - Status Changed - Assigned	This event occurs when a ticket is assigned to a user.
TICKET.CHANGED.NEW-REPLY	Ticket - Status Changed - New Reply	This event occurs when a new reply is made to a ticket.
TICKET.CHANGED.CLOSED	Ticket - Status Changed - Closed	This event occurs when a ticket is closed.
TICKET.CHANGED.REOPENED	Ticket - Status Changed - Reopened	This event occurs when a ticket is reopened.
TICKET.CHANGED.RATED	Ticket - Status Changed - Rated	This event occurs when a ticket is rated.

Since 2025, we have used Issue instead of Ticket.